Frequently asked questions
We're happy to answer any questions and make your shopping experience as smooth as possible. Feel free to reach out if there's anything else we can help with
How long will it take to receive my order?
Here are our estimated delivery times:
Processing time: 1–2 business days
Shipping time: 6–8 business days
Estimated delivery time: 7–10 business days
Do you offer free shipping?
Yes, we offer free shipping on all orders over $100 to the United States
What happens if I receive a defective product?
If an item arrives damaged or defective, we will of course replace it free of charge. Please contact our customer service within 30 days of receiving your order so we can arrange the return and replacement
Can I cancel my order after it has been placed?
Yes, we offer a 12-hour cancellation window. To cancel your order within this period, please contact us as soon as possible
What is your return policy?
We offer a simple and hassle-free return process. You can find the full terms on our Return Policy page
When will I receive my refund after returning a product?
Once we have received and inspected the returned item, your refund will be processed. Refunds are typically issued to your original payment method within 7 business days, depending on your bank or payment provider. For more information, please see our Return Policy.
Do you offer warranties or guarantees on your products?
We do not offer an additional product warranty. Our standard 30-day return policy applies. For details, please see our Return Policy
How do I get in touch with customer support?
You can reach our customer service team through our contact page or by email at: support@dekorowo.com
Do you ship internationally?
No, we currently only ship within the United States
Do you have a brick-and-mortar store I can visit?
We are an online-only store. This allows us to offer you fair prices and a wide product selection
Can I place a bulk order for my company or organization?
Yes, we're happy to accept bulk orders. For more information, please contact our customer service team at support@dekorowo.com or via the form on our contact page.
What is the exchange process?
For detailed information about exchanges, please see our Return Policy
How can I track my order?
You can track your order at any time on our order tracking page.